Terms & Conditions

Welcome to the website of the Hotel Carlton located in the village of Belleek in County Fermanagh, Northern Ireland.

We offer an online Accommodation Reservation service and ask that you CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS before you click on the "confirm" button at the end of the reservation process. By clicking on the "confirm" button you are confirming your reservation in accordance with the following terms and conditions:

At the end of the booking process you will receive a confirmation email, as well as see the booking confirmation page that will contain all the details and conditions of the booking you have just made.

Please make a note of the confirmation number on the screen for future reference. In the event that you forget or lose your reservation confirmation number, please contact our reservations department by telephone (T. +44 028 6865 8282 or if you are calling from the Republic of Ireland please dial: 028 6865 8282) and we will assist you with your enquiry.

1. Hotel Reservation Deposit

To make an online accommodation reservation you must: enter correct contact details and pay a non refundable deposit of 10% of the total package price. This non-refundable 10% booking deposit will be debited from your card at the time of booking. In the event that the booking deposit cannot be debited from your card then such reservation shall be deemed null and void. The remaining charge as well as any additional costs incurred shall be paid at the Hotel prior to departure.

2. Hotel Cancellation Policy

The cancellation policy of the Hotel Carlton Belleek is 24 hours prior to noon GMT on the day of arrival unless previous cancellation terms have been negotiated. Non arrivals or late cancellations will be liable for the balance of accommodation charge for the first night of the entire booking. These charges will be applied to the credit card guaranteeing the booking.

Rates are quoted in the currency of the day and are subject to fluctuations. All rates quoted are fully inclusive of local taxes. There is no service charge.

The hotel reserves the right to cancel this contract in the event of circumstances arising outside of our control. While every effort has been made to ensure the accuracy of all information, we do not accept liability for any errors or omissions and reserve the right to change our information and descriptions.

To cancel a reservation, you will need to retrieve the reservation reference you wish to cancel. Using this reservation/confirmation number and your date of arrival we ask that you contact the hotel reservations department by telephone to cancel your booking. Please read the terms and conditions linked to your booking prior to canceling the booking.

3. Arrival & Check Out Times

The expected time of arrival is after 14.00 hrs. for Hotel guests. . Please telephone reception in advance if arrival time is after 6.00pm otherwise room availability can not be guaranteed. The expected time of chect-out and room departure is before 12.00 hrs. Any alterations to these times must be arranged with the Hotel Carlton Belleek prior to arrival.

4. Prices and Information

Unless specifically stated, rates quoted do not include additional requirements. While every effort is made to ensure accuracy of information Hotel Carlton Belleek accepts no responsibility for errors or omissions in the provision of information, nor accepts any liabilities for loss, injury, damage, delay, expense or inconvenience whatsoever in relation to the provision of the information.

5. Obligations of the Hotel Carlton Belleek.

The Hotel Carlton Belleek agrees to furnish the accommodation package as set out in the reservation form. This will constitute the entire agreement between the Hotel Carlton Belleek and the client. Each rate has its own specific rate description which details exactly what is included in that rate. Please ensure you check this and are happy with rate booked before confirming reservation.

6. Liability of Hotel Carlton Belleek

The Hotel shall be solely liable to you for any loss that you may suffer in connection with the accommodation reservation. If the Accommodation that you reserved is not available, it is the responsibility of the property to ensure that suitable equivalent accommodation of a similar or higher standard is arranged for you and transport is arranged to such alternative accommodation.

7. Limitation of Liability of the Provider

The liability of Hotel Carlton Belleek shall not exceed the total price for the accommodation as specified on the reservation form. In no event will the property be liable for any indirect or consequential loss by you. You agree to indemnify and hold harmless the Accommodation Provider against all costs or damages whether direct or indirect arising from any acts or omissions by you.

8. Complaints Procedure

All complaints, in relation to accommodation, facilities, or additional requirements should be made in writing to the Manager of the Hotel Carlton Belleek, within two weeks of the event of the complaint. Every effort will be made to settle a complaint but in the event that this procedure does not satisfy your complaint will be referred to the decision of a single arbitrator appointed by agreement between both parties. If an arbitrator cannot be agreed upon, the President for the time being of the Incorporated Law Society will appoint the arbitrator. No legal action can commence without initiating the procedure above.

Questions About Making an Online Booking

Can I cancel a hotel booking?

Yes. To cancel a reservation, you will need to retrieve the reservation reference you wish to cancel. Using this reservation/confirmation number and your date of arrival we ask that you contact the hotel reservations department by telephone to cancel your booking. Please read the terms and conditions linked to your booking prior to cancelling the booking.

Are my children's costs included in your rates?

Any applicable children's costs will be detailed on arrival and are payable directly to the Hotel Carlton Belleek

What does the rate/booking include?

Each rate has its own specific rate description which details exactly what is included in that rate. Please ensure you check this and are happy with rate booked.

Will I receive a confirmation after my reservation is completed?

YES. At the end of the booking process you will receive a confirmation email, as well as see the booking confirmation page that contains all the details and conditions of the booking you have just made. Please make a note of the confirmation number on the screen for future reference.

If you forget or lose your reservation confirmation number please contact the Hotel Carlton by telephone +44 028 6865 8282 or email sales@hotelcarlton.co.uk requesting your reservation confirmation details and reference number.

Please note that by proceeding with your booking you are accepting all of the above terms and conditions.